Category Archives: Customer experience

Unique collaborative office celebrates first birthday by rocketing to success

admin/ October 17, 2017/ Community, Customer experience

The only co-working facility in Cambridge run entirely by community volunteers is celebrating its first birthday with rapid growth in membership. Cambridge Space, currently on the top floor of Hundred Houses Society’s offices in Chesterton, opened in October 2016 in response to a growing need for a space where home-based freelancers and small businesses can feel part of a professional

Read More

What “The King and I” can tell us about relationship building

admin/ August 30, 2017/ Customer experience

“Getting to know you Getting to know all about you Getting to like you Getting to hope you like me…” Did you ever catch “The King and I”, a romantic musical starring Yul Brynner and Deborah Kerr, featuring the song “Getting to Know You”.  Written by Rogers and Hammerstein, it’s an enduring hit about the developing relationship between two unlikely,

Read More

Thinking about your Customers Thinking about You

Gerry Westwood/ February 17, 2017/ Customer experience

Paraphrasing the great business guru, Peter Drucker: “the purpose of business is to create and keep a customer” and is achieved through meeting the customer’s expectations. As the customer is now king, your success will more likely come from being more attentive, more personal and more innovative in acquiring and building trust that turns them into loyal followers. How do

Read More